Refund Policy
Effective date: 5 June 2026
This Refund Policy applies to subscriptions and credit purchases for the Gisify platform, operated by Mapify Technologies Sdn Bhd. Payments are processed by our Merchant of Record, Paddle.com Market Limited (“Paddle”), and refunds are issued through Paddle in line with Paddle’s Buyer Terms.
1. Free trial
New organisations can start a 14-day free trial. You are not charged during the trial and can cancel at any time before it ends. If you do not cancel, your subscription begins and the applicable fee is charged.
2. Refunds
If you are not satisfied, you can request a full refund within 14 days of any charge. We honour all refund requests made within this period. Email support@gisify.cowith your account email and the transaction reference from your Paddle receipt, and Paddle will return the payment to your original payment method, typically within 5–10 business days.
3. Cancellation
You can cancel your subscription at any time from your account or by contacting us. Cancellation stops future renewals; your plan remains active until the end of the current paid period.
4. Credit top-ups
Credit top-ups are one-time purchases that add credits to your organisation’s pooled balance and are valid for up to two years from purchase. The 14-day refund window above applies to credit top-up charges.
5. Contact
Questions about billing or refunds? Email support@gisify.co or use our contact page.